Customer Testimonials
Every visit is always a great experience. Fantastic people and outstanding customer service. This dealer ship goes beyond what is expected
Vert friendly service. Provided a very detailed video review, explaining everything clearly. Finished the service on schedule with no surprises.
The service team at Wesley Chapel MINI are personable, informative and provided wonderful customer support during my time with them last week. Jonathan made certain that I left whole and completely satisfied with my service, and I appreciate him for that level of service.
I must say though, I am not sure what the “ powers that be” at MINI were thinking when they redesigned the interior and to a lesser degree the in of the new models. What has happened to the all of the character and charm of the preceding model years. It feels like a hollowed out shell ... Read More DealerRater - Apr 11, 2026
Jonathan Pierce is my service writer and he always takes care of me. The entire service department staff are dedicated, professional and kind people. They listen to your concerns and are thorough with repairs. The dealership offers a nice waiting area with snacks, hot beverages, WiFi, and television. As long as I own a MINI, Wesley Chapel BMW/MINI will be my go to for service and repairs.
Let you know what they are doing and why. Clean waiting room. Attentive service staff.
Great customer service, fair deals and outstanding repair shop. Sales rep Lamar Lewis and technology support Alex were fantastic with working through my purchase and orienting me to my car.
As always excellent service and great customer support Always received the best possible service Been a customer for many years
Excellent communication, professional and friendly. Always willing to help with coupons and deals for better pricing.
I scheduled work with Jonathan Pierce in the service department for my 2022 MINI Cooper Countryman S. From start to finish, he communicated thoroghly, and effectvely. Every step of the way, he was polite, friendly and professional. Jonathan did everything possible to work around my schedule and see that I was satisfied.
Avery in sales was thorough, polite, professional, knowlegable and friendly. He did an outstanding job. Highly recommend MINI of Wesley Chapel!
Our purchase experience was excellent. Our sales advisor, Ken, was patient, kind, informative, helpful and friendly, as were Carlos in finance and Diego who helped us become better acquainted with vehicle features and operations.
Andy Aponte was my agent he’s fantastic, he was professional polite and answered all my questions at my repair. Derek Romero video was clear on what I needed fixed. Person who works at the parts department was super nice as well. Wesley Chapel mini his hands down or you want to take your car for a repair.
I recently had a major repair done on my Countryman. I was completely satisfied with the customer service I received from start to finish. I also found the repair to be reasonably priced. I would recommend this dealership to anyone.
I had an excellent experience with this dealership. Derek Orca-Ramiro was my service coordinator and he helped me out through out the whole process. He kept me updated and informed. He worked tried very hard to keep the cost down. I recommend BMW mini of Weasly Chapel whole heartedly
I visited Mini of Wesley Chapel for maintenance, and I have to say, the experience was outstanding. From the moment I arrived, I was treated with the utmost care and professionalism. Derek made sure I was informed about the entire process, answering all of my questions with patience and clarity. He ensured that my vehicle was well taken care of and that I was comfortable throughout the entire visit.
Even though Frankie wasn’t handling my maintenance directly, I want to give a special mention to him. Frankie has always gone above and beyond to assist me, offering exceptional customer ... Read More DealerRater - Dec 6, 2024
We have owned numerous of Mini Coopers throughout the past fifteen years or so. We can always rely on Mini of Wesley Chapel to go above and beyond what is necessary to ensure that the customer is pleased with their visit and their service. 5 Stars for Brian (Service Manager) and his crew. Thanks for everything
I always receive notifications for service and I get scheduled in a timely manner. I don’t have anything else.
Attentive, understanding and quick to satisfy customer needs. A pleasant staff of knowledgeable employees willing to take tat extra step.
Great customer service - Derek kept me informed of the progress of the car repair. Will definitely return in the future.
Absolutely the best , couldn’t ask for better service. Looking forward to seeing them in the future.
Good service department but sales people are to independent no one ever approached me as I walk among the new cars on the lot
Great experience I’ll be going back there again for all my troubles and needs to be sorted with my vehicle in the future.
Every time I need to go into Mini to get something done on my car, I feel like I am dealing with family. Frankie always takes great care of me and my car. He makes sure that when I leave I am happy. I know that my car is in great hands. I will continue to take me car here for the life of my car. I recommend this place very highly.
Had a tire replacement and Frankie handled everything smoothly. From checking in to releasing the vehicle to us.
Mini of Wesley Chapel always takes great care of me and my Mini. Got me in and out with no hassles!!
First time at this dealership (came from out of state) and Derek took great care of us. We had a recall and a couple of other issues and the communication was timely and informative. Derek really worked with us to get our car problems taken care of and we appreciate his customer service and willingness to make sure we left satisfied with the work - we did.
They were fantastic! Frank Perez met me at the service desk and had all my information on me and the Mini Cooper. Found a recall on my vehicle. Fixed me up on repair and service and I was on way in a very reasonable time! I will be back! Thanks Frank!
The service team (and Derek) were very helpful, listened, and went above and beyond to make sure the issue was taken care of to the best of their ability
I had a great experience with Andre and the whole staff of this dealership. We drove down from Jacksonville specifically because they had inventory other dealers didn't and I'm glad we did. They were open to negotiating on our trade-in and the terms of the lease and Andre and Alex made sure I knew all the options and offered recommendations that were best for us, not just trying to get us to spend more money. The new electric is so fun to drive and we ended up getting a lower monthly payment on the lease while the trade-in ... Read More Google - May 29, 2024
Recently we purchased the Mini clubman and have been enjoying every minute in it. The service we received was excellent and we were well taken care of by your representative Avery Scott. He was friendly, attentive to our needs, and very professional. We would choose him again.
Very well organized buying process. Made it easy & very accommodating with the prep & delivery of the car.
Derek and Miguel from service went above and beyond for me. Incredible hospitality and all the done services in my Mini came out amazing! Thanks guys!
I received a good deal, I went on Saturday before Mother's Day, to buy the new countryman for my wife, I left very pleased and my wife is in love with her new vehicle, Thank too much Mini Wesley Chapel
Quite pricey but guess that’s what I get for buying a Mini. Frankie and Josh were a great help and I look forward to more visits in the future as I am knocking out the things that need to be corrected. Thank you.
Derek was aware of my concerns and made a stressful time nice. My previous experiences were not the best but Derek made up for the past.
Great place to buy a car. Pleasant and straightforward. But then, you are dealing with a MINI!
The best service department of them all. Huge thanks to Derek for always taking care of me when I’m there! He makes sure I’m well informed, answers any questions I have, and goes above and beyond to make sure I have an amazing experience.
The staff was extremely courteous and helpful.
This was my first time buying a new car and everyone was very kind and helpful. I was nervous, but everyone was patient with me and helped address my concerns without pressure.
Really friendly and helpful! Also, sent me pictures of everything done or needed on car.
Bella was on it! Had a loaner ready and was very quick in getting me in and out when I dropped off my car and when I picked it up!
Will update this review. Seems like I am getting some response.
We have been very pleased with the service and hospitality of this business. I like that our mechanic did a video of the service being done on the car and any recommendations he might have. My only suggestion is that I don't think they should charge me a surcharge to use my credit card. I think they should absorb that cost.
Derek from Mini has the best customer service on this side of the world!! Thank you to Mini of Wesley Chapel!
I was about to go on a journey from Sarasota to Los Angeles, when a warning light appeared on my mini. They kindly got me in as quickly as possible, they video’d the problems with the car to explain the issues and fixed them that day. I started on my journey on Tuesday rather than Sunday and had a lovely trip. I firmly believe I would’ve been stuck halfway across America had they not done such a good job, I’m home safely now and I’m very very grateful. I highly recommend them.
Frankie was accommodating to my situation, helpful with my questions and genuine to the customers I saw him interact with. Thank you!
Frankie at Mini Wesley Chapel is truly exceptional. From the moment you walk in, you're treated like family. The service is top-notch, and Frankie goes above and beyond to ensure your Mini experience is nothing short of amazing. Despite the long drive, I always choose Mini Wesley Chapel because of Frankie's exceptional service and the welcoming atmosphere. Highly recommend! Peace. Love and ZESTY!!!!!!!!
Frankie at Mini Wesley Chapel is truly exceptional. From the moment you walk in, you're treated like family. The service is top-notch, and Frankie goes above and beyond to ensure your Mini experience is nothing short of amazing. Despite the long drive, I always choose Mini Wesley Chapel because of Frankie's exceptional service and the welcoming atmosphere. Highly recommend!
Fast and friendly service, we had no issues
Took some time to check in even though had appointment
Very professional service.
They didn't have the Mini I was seeking, buy I love the facility and location
Very happy with service was keep updated on progress.
My 2015 Mini Convertible experienced an engine problem. They took me right in and quickly identified the problem. The repairs came in under estimate as the service advisor was careful to remove overlapping labor from the final bill. They also deleted the diagnostic charge which my previous mechanic does not do. They me transportation to and from home. They were friendly and professional. No upselling. A very pleasant experience. I only wish I had been using them all along.
Always a friendly, and personal welcome. Always a good experience. Derek (service advisor), and Eric (service manager) always great to deal with.
This is a beautiful location. Easy to get to. The interior is very nice. The cars are well displayed. They have plenty of models and vehicles to choose from. The service department is clean and well. Lit has a nice waiting area. But, the prices are staggeringly high. The prices here are two to four times what I was paying for the same kinds of service in Atlanta. This may be my last time going to this BMW dealer. I have found Fox motors to offer the same service minus some of the beautiful building and beautiful waiting rooms but ... Read More Google - Apr 18, 2024
Great car buying experience! Make sure you ask for Andres! Came in to look at this beautiful Mustang and went home with her! I feel like I got a good deal and beyond great customer service. I will definitely make the drive back out to the dealership for service. Everyone I talked to throughout the process was extremely nice and accommodating. Very happy customer with a new car! 🚗
They are the best. Frankie Perez, no words describe his kindness 👏
The wonderful service department staff had my oil change completed and a washed/vacuumed in about an hour. I appreciate their professionalism with a smile. Great team! #quickandeasy
The dealership staff was very helpful in selecting my new Mini Cooper Countryman, and were able to even install my requested racing stripes prior to delivery the same day.
Great place to service your Mini Cooper
Derek Orca treated us very well from the moment we arrived. He let us know about all the details and process during the service of our vehicle. Thanks
Mini of Wesley Chapel always takes great care of my Cooper. Great professional service always !
The BEST!! Purchased my car at a dealership in Miami, and had my first service with Wesley Chapel. Wesley Chapel Mini is by FAR superior! Thank you so much for taking care of my girl Lizzi!! I will sing your praises forever!
Everyone was very nice friendly. Helpful, but it should come with another key just saying.
Questions asked and answered. Javier showed interest providing superior service support. I really appreciated the service video.
Great customer service. They do a complete Inspection of your vehicle, and videotape everything. I actually got there a little early and they started early. Didn’t make me wait just because I was early. A bit expensive but I think that’s because I have a mini Cooper and the oil is good for 10,000 miles.
Prompt service, Frankie was very personable and answered all my questions.
Let me tell you I have had experiences buying a vehicle and it’s always nerve wracking but at Wesley Chapel they were very welcoming and helpful, my sales person Andre was very informative and knowledgeable on the vehicle I wanted. He made the process smooth and enjoyable. I recommend coming here to get a vehicle they will do the best to make sure you walk out with want vehicle you want. Also please ask for Andre he is the best!
We always have excellent service at MINI and we’ve been customers for about a decade.
I and my Mini Belle were well taken care of by Derek. He is kind and competent. Well done all the way around!
Chantz was excellent and was very patient He explained everything and made my decision easy. He was very professional and knows a lot about his job.This is my third Mini but first time with Wesley Chapel.
I was a tough customer living out of state so the team was great making it happen. The picture of the three business cards are the “Dream Team” They worked very well together.
I also cannot forget Josh. He was shadowing Chantz and he was keeping me company while the team was trying to get my finalizing. If I have to do this ... Read More Google - Mar 27, 2024
One of the better MINI dealerships. I have a much loved and driven 2002 MINI Copper S with nearly 300K miles. They are very good say getting you in quickly, often even same day, for service, though not as good at quick completion of said service. Though given my MINI's age, I know parts aren't as readily available.
The lounge for waiting is nice and comfortable with snacks and beverages, though the WiFi is slow. Communication while waiting for drop-off service can be less than ideal though I know everyone is short-staffed these days so I try to be ... Read More Google - Mar 26, 2024
Chantz was so helpful. He made sure we were taken care of and did everything he could to end the day with a happy customer
This was the first time in a long time that I was purchasing a vehicle. We tried looking at a couple of places, and we’re very put off to the whole car buying experience. We found our way to Mini of Wesley Chapel, and found it to be the best experience in Car buying that one could possibly have. I would suggest to anyone looking to buy a car newer used head over to Wesley Chapel BMW, Mini Cooper. Our salesman, Rey was awesome, as well as the whole team.
Always a great experience!
