Customer Testimonials
As always, the team at Mini of Wesley Chapel were welcoming, efficient, and a pleasure to meet with! Thanks to Eli B and Frank P.
They took care of it right away and had good communication about it through the whole process
I find this dealer’s service to be very helpful, friendly. I would recommend this dealership to other mini owners due to their service managers and technicians service.
Polite drivers. Good quality work. Appreciate the loaner program. Service seems under staffed and over worked
Good service! Great selection of cars plus helpful friendly knowledgeable staff oh and yummy snacks. Thanks for taking the time to show all the amazing features of my sweet ride!
Very nice staff. Fixed another Mini dealer's mistake. Extremely knowledgeable. They are now my go to dealership.
Every visit is always a great experience. Fantastic people and outstanding customer service. This dealer ship goes beyond what is expected
Vert friendly service. Provided a very detailed video review, explaining everything clearly. Finished the service on schedule with no surprises.
The service team at Wesley Chapel MINI are personable, informative and provided wonderful customer support during my time with them last week. Jonathan made certain that I left whole and completely satisfied with my service, and I appreciate him for that level of service.
I must say though, I am not sure what the “ powers that be” at MINI were thinking when they redesigned the interior and to a lesser degree the in of the new models. What has happened to the all of the character and charm of the preceding model years. It feels like a hollowed out shell ... Read More DealerRater - Apr 11, 2026
Jonathan Pierce is my service writer and he always takes care of me. The entire service department staff are dedicated, professional and kind people. They listen to your concerns and are thorough with repairs. The dealership offers a nice waiting area with snacks, hot beverages, WiFi, and television. As long as I own a MINI, Wesley Chapel BMW/MINI will be my go to for service and repairs.
Let you know what they are doing and why. Clean waiting room. Attentive service staff.
Great customer service, fair deals and outstanding repair shop. Sales rep Lamar Lewis and technology support Alex were fantastic with working through my purchase and orienting me to my car.
As always excellent service and great customer support Always received the best possible service Been a customer for many years
Excellent communication, professional and friendly. Always willing to help with coupons and deals for better pricing.
I scheduled work with Jonathan Pierce in the service department for my 2022 MINI Cooper Countryman S. From start to finish, he communicated thoroghly, and effectvely. Every step of the way, he was polite, friendly and professional. Jonathan did everything possible to work around my schedule and see that I was satisfied.
Avery in sales was thorough, polite, professional, knowlegable and friendly. He did an outstanding job. Highly recommend MINI of Wesley Chapel!
Our purchase experience was excellent. Our sales advisor, Ken, was patient, kind, informative, helpful and friendly, as were Carlos in finance and Diego who helped us become better acquainted with vehicle features and operations.
Andy Aponte was my agent he’s fantastic, he was professional polite and answered all my questions at my repair. Derek Romero video was clear on what I needed fixed. Person who works at the parts department was super nice as well. Wesley Chapel mini his hands down or you want to take your car for a repair.
I recently had a major repair done on my Countryman. I was completely satisfied with the customer service I received from start to finish. I also found the repair to be reasonably priced. I would recommend this dealership to anyone.
I had an excellent experience with this dealership. Derek Orca-Ramiro was my service coordinator and he helped me out through out the whole process. He kept me updated and informed. He worked tried very hard to keep the cost down. I recommend BMW mini of Weasly Chapel whole heartedly
I visited Mini of Wesley Chapel for maintenance, and I have to say, the experience was outstanding. From the moment I arrived, I was treated with the utmost care and professionalism. Derek made sure I was informed about the entire process, answering all of my questions with patience and clarity. He ensured that my vehicle was well taken care of and that I was comfortable throughout the entire visit.
Even though Frankie wasn’t handling my maintenance directly, I want to give a special mention to him. Frankie has always gone above and beyond to assist me, offering exceptional customer ... Read More DealerRater - Dec 6, 2024
We have owned numerous of Mini Coopers throughout the past fifteen years or so. We can always rely on Mini of Wesley Chapel to go above and beyond what is necessary to ensure that the customer is pleased with their visit and their service. 5 Stars for Brian (Service Manager) and his crew. Thanks for everything
I always receive notifications for service and I get scheduled in a timely manner. I don’t have anything else.
Attentive, understanding and quick to satisfy customer needs. A pleasant staff of knowledgeable employees willing to take tat extra step.
Great customer service - Derek kept me informed of the progress of the car repair. Will definitely return in the future.
Absolutely the best , couldn’t ask for better service. Looking forward to seeing them in the future.
Good service department but sales people are to independent no one ever approached me as I walk among the new cars on the lot
Great experience I’ll be going back there again for all my troubles and needs to be sorted with my vehicle in the future.
Every time I need to go into Mini to get something done on my car, I feel like I am dealing with family. Frankie always takes great care of me and my car. He makes sure that when I leave I am happy. I know that my car is in great hands. I will continue to take me car here for the life of my car. I recommend this place very highly.
Had a tire replacement and Frankie handled everything smoothly. From checking in to releasing the vehicle to us.
Mini of Wesley Chapel always takes great care of me and my Mini. Got me in and out with no hassles!!
First time at this dealership (came from out of state) and Derek took great care of us. We had a recall and a couple of other issues and the communication was timely and informative. Derek really worked with us to get our car problems taken care of and we appreciate his customer service and willingness to make sure we left satisfied with the work - we did.
They were fantastic! Frank Perez met me at the service desk and had all my information on me and the Mini Cooper. Found a recall on my vehicle. Fixed me up on repair and service and I was on way in a very reasonable time! I will be back! Thanks Frank!
Be leery of their service department/parts department. I understand, I lost the key to my car. It's really not their problem correct? Nope, in the grand scheme of things it just isn't their problem. Just be aware.
My car is park in not such a great area of Tampa on Friday afternoon. The key is lost and we have no way to get into the car (remember this).
I contacted the dealership, because it's not the first time a key has been lost. You need a copy of the registration and your drivers license. Well, the ... Read More Google - Jun 1, 2024
The service team (and Derek) were very helpful, listened, and went above and beyond to make sure the issue was taken care of to the best of their ability
I had a great experience with Andre and the whole staff of this dealership. We drove down from Jacksonville specifically because they had inventory other dealers didn't and I'm glad we did. They were open to negotiating on our trade-in and the terms of the lease and Andre and Alex made sure I knew all the options and offered recommendations that were best for us, not just trying to get us to spend more money. The new electric is so fun to drive and we ended up getting a lower monthly payment on the lease while the trade-in ... Read More Google - May 29, 2024
Recently we purchased the Mini clubman and have been enjoying every minute in it. The service we received was excellent and we were well taken care of by your representative Avery Scott. He was friendly, attentive to our needs, and very professional. We would choose him again.
Very well organized buying process. Made it easy & very accommodating with the prep & delivery of the car.
Derek and Miguel from service went above and beyond for me. Incredible hospitality and all the done services in my Mini came out amazing! Thanks guys!
I received a good deal, I went on Saturday before Mother's Day, to buy the new countryman for my wife, I left very pleased and my wife is in love with her new vehicle, Thank too much Mini Wesley Chapel
Quite pricey but guess that’s what I get for buying a Mini. Frankie and Josh were a great help and I look forward to more visits in the future as I am knocking out the things that need to be corrected. Thank you.
Derek was aware of my concerns and made a stressful time nice. My previous experiences were not the best but Derek made up for the past.
Great place to buy a car. Pleasant and straightforward. But then, you are dealing with a MINI!
The best service department of them all. Huge thanks to Derek for always taking care of me when I’m there! He makes sure I’m well informed, answers any questions I have, and goes above and beyond to make sure I have an amazing experience.
The staff was extremely courteous and helpful.
This was my first time buying a new car and everyone was very kind and helpful. I was nervous, but everyone was patient with me and helped address my concerns without pressure.
Really friendly and helpful! Also, sent me pictures of everything done or needed on car.
Bella was on it! Had a loaner ready and was very quick in getting me in and out when I dropped off my car and when I picked it up!
Will update this review. Seems like I am getting some response.
We have been very pleased with the service and hospitality of this business. I like that our mechanic did a video of the service being done on the car and any recommendations he might have. My only suggestion is that I don't think they should charge me a surcharge to use my credit card. I think they should absorb that cost.
Derek from Mini has the best customer service on this side of the world!! Thank you to Mini of Wesley Chapel!
I was about to go on a journey from Sarasota to Los Angeles, when a warning light appeared on my mini. They kindly got me in as quickly as possible, they video’d the problems with the car to explain the issues and fixed them that day. I started on my journey on Tuesday rather than Sunday and had a lovely trip. I firmly believe I would’ve been stuck halfway across America had they not done such a good job, I’m home safely now and I’m very very grateful. I highly recommend them.
Frankie was accommodating to my situation, helpful with my questions and genuine to the customers I saw him interact with. Thank you!
Frankie at Mini Wesley Chapel is truly exceptional. From the moment you walk in, you're treated like family. The service is top-notch, and Frankie goes above and beyond to ensure your Mini experience is nothing short of amazing. Despite the long drive, I always choose Mini Wesley Chapel because of Frankie's exceptional service and the welcoming atmosphere. Highly recommend! Peace. Love and ZESTY!!!!!!!!
Frankie at Mini Wesley Chapel is truly exceptional. From the moment you walk in, you're treated like family. The service is top-notch, and Frankie goes above and beyond to ensure your Mini experience is nothing short of amazing. Despite the long drive, I always choose Mini Wesley Chapel because of Frankie's exceptional service and the welcoming atmosphere. Highly recommend!
Fast and friendly service, we had no issues
Took some time to check in even though had appointment
Very professional service.
They didn't have the Mini I was seeking, buy I love the facility and location
Very happy with service was keep updated on progress.
My 2015 Mini Convertible experienced an engine problem. They took me right in and quickly identified the problem. The repairs came in under estimate as the service advisor was careful to remove overlapping labor from the final bill. They also deleted the diagnostic charge which my previous mechanic does not do. They me transportation to and from home. They were friendly and professional. No upselling. A very pleasant experience. I only wish I had been using them all along.
Always a friendly, and personal welcome. Always a good experience. Derek (service advisor), and Eric (service manager) always great to deal with.
This is a beautiful location. Easy to get to. The interior is very nice. The cars are well displayed. They have plenty of models and vehicles to choose from. The service department is clean and well. Lit has a nice waiting area. But, the prices are staggeringly high. The prices here are two to four times what I was paying for the same kinds of service in Atlanta. This may be my last time going to this BMW dealer. I have found Fox motors to offer the same service minus some of the beautiful building and beautiful waiting rooms but ... Read More Google - Apr 18, 2024
The customer service rep, a young Asian man from Osaka, japan- don't remember his name. Was very unfriendly, poor communicator, and lacked customer service skills that I've been used to in the past at this dealership. I would not come back because of him.
Brought in for annual service. Did the work in a reasonable amount of time at a reasonable price. Didn't add on a bunch of extra charges.
The accounting dept here is a nightmare. They took 2 months to mail a refund check to my bank. Then on top of it use USPS non tracking mail to send the check. When finally the check got deposited after waiting for 2 months this lady Abigail she put a stop payment on it without even informing me. Mind you we were in constant communication throughout. My credit check is expiring in a week and she says we can’t do much about it except create a new check send it by usps non tracking. I am waiting to refinance it I ... Read More Google - Mar 20, 2024
They were able to get me in promptly, quickly diagnosed the problem and fixed it
Up selling and not delivering. Computer systems not integrated with inventory. Stranded me at local mall for an hour. Phone systems weren’t integrated. Very disorganized. Pricing was outrageous. I could go on with more but they aren’t worth it. Worst experience with car dealership I have ever had!!!!!
I waited for days to get a response from a human, kept getting BOT responses, but never provided the information requested. I ended up buying from another dealership.
Highly recommended for service. Very knowledgeable and professional. The Service Team is top notch with excellent leadership from the Service Management. (Brian and Eric). Great job!!
Brought car in for oil change and brake fluid. They did an “inspection” which pitched a large amount of work. Claimed a light connected incorrectly so this disconnected it. Now I have a parking light out. A light that was working was disconnected by the service shop. Then I was offered a sales person since the car “needed so much work”. I’d go somewhere else.
Over 2 weeks...still waiting.
Existing customer. I took my MINI in for scheduled service. It was completed on time as stated as I dropped my vehicle off the evening before.
A piece of door molding had fallen off so I requested it be reinstalled...easy peezy. Not so.. I arrived to pickup up vehicle..not completed. Ok..left it over the weekend to pickup on Monday. I was TOLD it was completed late Saturday afternoon. Picked up vehicle on Monday afternoon..molding STILL in my back seat.
Immediately contacted Service Dept and I was ASSURED they would send a rep ... Read More Google - Feb 6, 2024
Hi Derek, this is Aida Custodio. You serviced my car this past Saturday you guys did an amazing job. You kept me up-to-date on everything checked everything I requested and I was given excellent service thank you I will see you in the future.
If Gap is important to you. Avoid this dealership.
Took 5 months of constant email communication, better business bureau cases, and calling into the dealership to even obtain the correct form to finish my gap process. All that was needed was a Road Hazard Warranty Cancelation form.
Every finance manager avoids existing customers like the plague. They refuse to email back, accept calls or do anything to help someone in need. They'll tell you they're busy with a customer and can call you back. After being promised 7 call backs from Finance managers like Carlos and others, I received a ... Read More Google - Jan 10, 2024
If Gap is important to you. Avoid this dealership.
Took 5 months of constant email communication, better business bureau cases, and calling into the dealership to even obtain the correct form to finish my gap process. All that was needed was a Road Hazard Warranty Cancelation form.
Every finance manager avoids existing customers like the plague. They refuse to email back, accept calls or do anything to help someone in need. They'll tell you they're busy with a customer and can call you back. After being promised 7 call backs from Finance managers like Carlos and others, I received a ... Read More DealerRater - Jan 10, 2024
Thank you very much to Usman, Rami and especially Andrew Powell for your patience and assistance!
Very helpful and made the buying experience a pleasure to deal with. Would use them again
I used to take my mini-cooper there for everything, oil change, purchase and install of tires, any issues. One day I wanted to purchase a new mini-cooper and the finance guy was so angry that I was negotiating a lower price based on a price I got from Orlando mini-cooper and told me he wouldn't mebuy acar from Wesley chapel mini-cooper. I said no problem and went to the other dealership. Loyalty clearly doesn't pay. I did come a complaint but never heard back so I guess nothing was done.
